Booking and Payment Procedure

1) Reservations
All reservations will be on request; you will not receive an immediate online confirmation.

2) Confirmation of services
You will receive a confirmation by e-mail as soon as all services (hotels, trains etc.) included in the selected package tour are confirmed. The confirmation will be sent to you between 24- 48 hours after the reservation has been made (Monday-Friday).

3) Payment
Information about payment procedures will be sent to you by e-mail simultaneously with the confirmation of all services. We offer the following methods of payment:

  • Secure online payment by credit card
  • By credit card through our office terminal (credit card details must be sent by fax)
  • Bank transfer
The following credit cards are accepted: VISA and MasterCard

4) Deposit
A deposit of EUR 100 per person is due within 10 days of receiving our confirmation. For package tours including Göta Canal and longer voyages with Hurtigruten, as well as for Escorted Coach Tours, Partly Escorted Tours and Winter Tours, a deposit of 10% of the total booking price is due within 10 days of receiving our confirmation. The deposit is non-refundable. By longer cruises with Hurtigruten we refer to cruises of 3 nights and more.

5) Additional add-ons
Once we have received your deposit you can book additional add-ons, including sightseeing, city cards etc. Further information will be sent in a separate e-mail as soon as we have received your deposit. Should any of the additional add-ons be essential for your to commit to the reservation, please kindly specify the required add-ons in the remarks field when submitting your reservation (step 3 in the booking process). Examples of such add-ons may be dog-sledding, overnight at ice hotel etc.

6) Final payment
Final payment is due 45 days prior to travel. For package tours including Hurtigruten and Göta Canal, as well as our Winter Tours, the final payment is due 65 days prior to travel.

7) Last minute bookings
Bookings made less than 45/65 days prior to travel must be paid in full as soon as you receive our written confirmation.

8) Failure to complete payment
Automatic cancellation of your booking will occur if payment has not been received by the specified date.

9) Travel Documents
The travel documents will be sent to you by e-mail after we have received your final payment. The documents will be sent no later than 2 weeks before the start of your tour.

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