Book with confidence with our flexible cancellation policy.

Flexibility by Authentic Scandinavia

We understand that it is difficult to commit to a reservation due to Covid-19 and the uncertainties it brings. The changing travel restrictions may make you unsure about where to travel and when to book. Do not worry - we have adjusted our terms and conditions for travel in 2020 and 2021 to make your holiday planning as flexible as possible.

Sit back, relax and plan your holiday - Flexibility by Authentic Scandinavia
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Authentic Scandinavia

Should you need to make any changes to your tour we will do our utmost to offer you the most flexible options. 

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With our new flexibility policy, we want to make it easier for you to plan and travel in 2020 and 2021 and offer you the chance to easily change, postpone or cancel your tour.

 

Book with confidence

book on your own terms, financial security, quick refunds - 2

* If you book a package tour with us and have to cancel it for any reason you will receive a full refund from us as long as the cancellation is received according to our new flexible terms and conditions valid for travel in 2020 and 2021. The refund will be made within 14 days of us receiving the cancellation in writing.

 

FAQ

Does this new cancellation policy apply to all bookings?

The flexibility policy is valid for all new bookings from April 2020 with travel before December 31 2021.

Can I cancel at any time?

We offer free cancellation up until 20 days before travel on most of our tours. However, some tours include services from suppliers with stricter cancellation deadlines. This especially applies to some winter tours and tours including Hurtigruten and the Göta Canal. For a full overview please see our flexible terms and conditions.

If you have any questions regarding the cancellation policy applying to a specific tour, please contact one of our travel experts to get an overview of your options.

Will I get a refund if I cancel?

If you cancel your tour before the cancellation deadline, you will receive a full refund of all costs including the deposit. The refund will be made within 14 days of us receiving your cancellation. 

Can I postpone or change my booking at any date?

If changing the travel date or destination before the cancellation deadline, Authentic Scandinavia will not charge any amendment fees. Please note that the new booking may be subject to seasonal tour prices as advertised on our website and we will adjust the tour price accordingly. 

Many suppliers are flexible with change of travel date after the cancellation deadline, and we will do our utmost to keep the costs down (no amendment fee will be charged).

What are the current travel restrictions?

Please see the updated overview of travel restrictions to our destinations.

All travel restrictions are based on country of residence. If your nationality differ from your country of residence you must bring with you documentation of residence. 

What happens if my booking is affected by travel restrictions?

If your booking is affected by travel restrictions during your trip in any of our destinations you will be contact by one of our travel consultants to discuss alternative arrangements. If there is no suitable alternative you will first be asked to contact your insurance company regarding a refund. If they will not provide a refund (written evidence will be required), we will proceed to make a refund for all recoverable costs including the deposit.

If you are restricted from travelling from your country of residence we ask you kindly to inform us immediately. You must then contact your insurance company regarding a refund. If they will not provide a refund (written evidence will be required), we will proceed to make a refund for all recoverable costs including the deposit. 

We strongly recommend a travel insurance policy that provides extensive Covid-19 cover for medical, cancellation and curtailment.

Which costs are not recoverable?

All costs are coverable when cancelled within the flexible cancellation deadlines. The conditions that apply when you are prevented from travelling due to Covid-19 differ a lot from supplier to supplier. Your advantage is that we have strong and longstanding relationships with our suppliers.

If you have any questions regarding the Covid-19 policy applying to a specific tour, please contact one of our travel experts.

Could Authentic Scandinavia cancel my tour?

In the event that the border to our destination(s) close due to Covid-19 prior to your travel date (or is expected to close in the near future), we will offer alternative holiday arrangements for you. If this is not possible you will first be asked to contact your insurance company regarding a refund (written evidence will be required). If they will not provide a refund, we will make a full refund including the deposit.

We strongly recommend a travel insurance policy that provides extensive Covid-19 cover for medical, cancellation and curtailment.

What happens if I have to quarantine or isolate before my trip?

If you contract Covid-19 or have to quarantine shortly before your holiday you will have to contact your insurance company regarding a refund. If they will not provide a refund (written evidence will be required), we will proceed to make a refund for all recoverable costs including the deposit. We kindly ask you to send us a doctor's note and we will do our utmost to offer you the most flexible options.

We strongly recommend a travel insurance policy that provides extensive Covid-19 cover for medical, cancellation and curtailment.

What happens if my flights are cancelled?

If your booking is affected by cancelled flights preventing you from reaching your destination you will first be asked to contact your insurance company regarding a refund. If they will not provide a refund (written evidence will be required), we will proceed to make the refund for all recoverable costs including the deposit. We kindly ask you to send us a copy of your cancelled tickets and we will do our utmost to offer you the most flexible options.

We strongly recommend a travel insurance policy that provides extensive Covid-19 cover for medical, cancellation and curtailment.

How will I know if my planned tour will be affected?

We keep a close eye on the development and only operate our tours in accordance with the respective Governmental Directorate of Health in each of our destinations. Should the restrictions change, and your tour is affected we will contact you. We recommend that you check your country of residences’ travel restrictions. 

What happens if Authentic Scandinavia goes into insolvency? 

Authentic Scandinavia is a very solid company on its own. In addition our owner company Haman Group holds the maximum creditworthiness. 

Authentic Scandinavia is a member of the Norwegian Travel Guarantee Fund, which protects the consumer when booking a package tour through a Norwegian travel provider. If the travel services you have booked are not delivered due to the unlikely event of Authentic Scandinavia’s insolvency, you can contact the Norwegian Travel Guarantee Fund to receive a refund for services booked through us. 

 

It is important to us that you are well informed, and we are here for you before, during and after your travel. With our office in Oslo, we are based in the very heart of Scandinavia. 

 

Please find more information on why you should book your tour with us.

 

Sep 18 2020

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