Terms And Conditions

Booking conditions
All bookings, changes, alternations and cancellations must be made in writing. All rates are quoted in euro (EUR) per person and include taxes and VAT. Authentic Scandinavia guarantees no changes in the prices of confirmed tours. A detailed list of all services included in the tour price will be specified under each tour (please see Price Details). Any extra expenses incurred by the client during the tour, for example use of telephone, hotel mini-bars, etc. must be paid directly by the client to the hotel or other provider of such services, prior to departure.

Amendments to confirmed reservations
Changes to confirmed tours will incur a EUR 50 amendment fee. This fee will apply to each amendment made for the tour.

Refunds and unused services
Travel arrangements cancelled or amended within 24 hours of your departure or once travel has commenced will not qualify for any refunds, nor can services be substituted for alternative arrangements. Unused services are non-refundable.

Cancellation
All cancellations must be made in writing to info@authentic-scandinavia.com.

The date of the cancellation shall be when Authentic Scandinavia receives it in writing (our office hours are Monday-Friday 09:00 – 17:00 hrs, CET).

The following cancellation fees apply on Independent- and Escorted Tours:
Over 30 days prior to departure - Loss of full deposit
Between 30-15 days prior to departure - 50% of total payment
Between 14-0 days prior to departure - 100% of total payment

The following cancellation fees apply on tours including Hurtigruten & Göta Canal, and our Winter Tours:
Over 60 days prior to departure - Loss of full deposit
Between 60-42 days prior to departure - 30% of total payment
Between 41-28 days prior to departure - 60% of total payment
Between 27-0 days prior to departure - 100% of total payment

Passport, visas, customs, currency and health regulations
Every participant is responsible for providing his/her own travel documents (i.e. passport, visa, vaccination certificates etc). We recommend a careful examination of the customs/duty regulations and currency regulations for the respective destination(s). Please note that your passport details are required for all bookings including cruises (overnight cruises, as well as all cruises with Hurtigruten).

Travel insurance
Authentic Scandinavia recommends that each customer has adequate travel insurance, also to include cancellation cover.

Authentic Scandinavia can not be held responsible for loss of luggage, or other personal possessions, for personal injury, accident or illness. In the event of personal injury, accident or illness, Authentic Scandinavia cannot be required to make any refunds should the tour be partially cancelled or cancelled.

Cancellation by Authentic Scandinavia
Due to reasons of higher power and reasons beyond our control, Authentic Scandinavia reserves the right to cancel the tour. Monies paid for services will be refunded, but Authentic Scandinavia will not be liable for any further claims.

Liability by Authentic Scandinavia
Authentic Scandinavia has the obligation to choose all services carefully, and to prepare the tour in the best way possible. In the unlikely event that services are not fully carried out due to an error through Authentic Scandinavia, we reserve the right to provide equivalent services in compensation. In this case, further damage claims will not be accepted. Subject to this settlement, in case a breach of contract is committed the direct liability of Authentic Scandinavia for immediate loss or injury to the client subsists, provided that the breach was not caused by Force Majeure or the behavior of the client or a tour participant, and that it is a question of the non-performance of a promised service or an alteration of services which has less value than the service agreed upon in the original agreement. The amount of this liability is restricted by the sum of the agreed cost of the tour.

Furthermore the providers of the various services are basically personally liable to the client, in case the services are not being carried out in a satisfying way or to their full extent, contrary to the expectations.

The liability of the individual coach, taxi, shipping and other transport companies contracted by Authentic Scandinavia for the purpose of organizing a tour, depends on the appropriate laws of the general conditions of business, on the contracts obligations and on common usage.

Any arising complaints must be directed to Authentic Scandinavia immediately and confirmed in writing. In case complaints cannot be solved on the spot, they have to be directed to Authentic Scandinavia in writing within 30 days after the termination of the tour. Later claims cannot be taken into consideration.

Activities
Some of our tour packages include activities such as dog sledding, and optional activities such as glacier walks, snowmobile safaris, ice fishing and similar. In this relation Authentic Scandinavia acts as an agent only for the activity providers, thus Authentic Scandinavia shall not under any circumstances be held liable for injury, damage, loss or accident caused by participation in or in connection with such activities.

Acceptance
By paying the deposit/final amount the customer has accepted the general terms and conditions listed in this document, as a part of the agreement between Authentic Scandinavia and the customer.

Privacy policy
We ask for personal information in the booking request section. This information is necessary to ensure that we are able to make and confirm your booking. This information will not be used for any other purpose, and will not be shared with any other outside parties except for necessary information given to our suppliers involved in your reservation (hotels etc.).

The personal information will not be sold or shared, and your e-mail address will not be forwarded to outside parties.

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